> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# List conversation handoffs

> Requires `conversations:read`. 



## OpenAPI

````yaml /openapi.json get /conversations/{conversationId}/handoffs
openapi: 3.0.3
info:
  title: Visito M2M API
  version: 1.0.0
  description: >-
    Tenant-scoped server-to-server API for channels, conversations, commerce,
    custom AI tools, and WhatsApp templates. Send operations are asynchronous
    and return queued acknowledgements. Expansion adds conversation controls,
    knowledge, sales opportunities, delivery status, reporting, and signed
    webhooks.
servers:
  - url: https://platform-api.visitoai.com/m2m/v1
    description: Production
security:
  - bearerAuth: []
tags:
  - name: Channels
  - name: Conversations
  - name: Commerce
  - name: Custom tools
  - name: WhatsApp templates
  - name: Properties
  - name: Knowledge
  - name: Sales CRM
  - name: Delivery
  - name: Reporting
  - name: Webhooks
paths:
  /conversations/{conversationId}/handoffs:
    get:
      tags:
        - Conversations
      summary: List conversation handoffs
      description: 'Requires `conversations:read`. '
      operationId: m2mGetConversationsConversationidHandoffs
      parameters:
        - name: conversationId
          in: path
          required: true
          schema:
            type: string
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HandoffHistory'
        default:
          $ref: '#/components/responses/Error'
components:
  schemas:
    HandoffHistory:
      type: object
      properties:
        conversationId:
          type: string
        conversationKey:
          type: string
        handoffs:
          type: array
          items:
            type: object
            properties:
              caseId:
                type: string
              status:
                type: string
                enum:
                  - requested
                  - active
                  - resolved
                  - cancelled
              reasonCode:
                type: string
              operatorNote:
                type: string
              requestedAt:
                type: string
              resolvedAt:
                type: string
              events:
                type: array
                items:
                  type: object
        reviews:
          type: array
          items:
            type: object
    ErrorResponse:
      type: object
      required:
        - error
      properties:
        error:
          type: object
          required:
            - code
            - message
          properties:
            code:
              type: string
              example: M2M_AUTH_INSUFFICIENT_SCOPE
            message:
              type: string
            details:
              type: object
              additionalProperties: true
      example:
        error:
          code: M2M_AUTH_INSUFFICIENT_SCOPE
          message: M2M credential does not have required scope.
          details:
            requiredScopes:
              - conversations:write
            missingScopes:
              - conversations:write
  responses:
    Error:
      description: Structured error
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: Visito M2M API key
      description: Server-side tenant-scoped credential created from Build > API Keys.

````