> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Messaging

> Connect your customer channels, work with conversations, and track outbound messages from acceptance through delivery.

## Choose a resource

> **[Channels](https://docs.visitoai.com/api-reference/channels/list-tenant-channels.md)**
>
> Discover connected channels, inspect readiness, and manage supported channel connections.

> **[Conversations](https://docs.visitoai.com/api-reference/conversations/list-conversations-with-cursor-pagination.md)**
>
> Find threads, read messages, send replies, and coordinate AI, operator assignments, and handoffs.

> **[WhatsApp templates](https://docs.visitoai.com/api-reference/whatsapp-templates/list-templates-for-a-whatsapp-channel.md)**
>
> List templates, submit templates for review, and send approved messages.

> **[Delivery status](https://docs.visitoai.com/api-reference/delivery/retrieve-send-request-status.md)**
>
> Reconcile an accepted send request and inspect message delivery status.

## A typical workflow

List channels and choose the stored channel ID. Find an existing conversation, read its current state, and send with the required permissions and idempotency header. Save the returned receipt and check delivery status.

> [!NOTE]
>
> A connected channel is not proof of provider readiness. A queued send is not proof of delivery. Use channel health and message status endpoints for those checks.

## Integration guides

* [Channel connections](https://docs.visitoai.com/api-docs/channels-api.md)
* [Conversation control and delivery](https://docs.visitoai.com/api-docs/conversation-control.md)
* [WhatsApp templates](https://docs.visitoai.com/api-docs/messaging-api-templates.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.