> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolve conversation needs reply

> Requires `conversations:triage:write`. Does not resolve an active handoff or review.



## OpenAPI

````yaml /openapi.json post /conversations/{conversationId}/needs-reply/resolve
openapi: 3.0.3
info:
  title: Visito M2M API
  version: 1.0.0
  description: >-
    Tenant-scoped server-to-server API for channels, conversations, commerce,
    custom AI tools, and WhatsApp templates. Send operations are asynchronous
    and return queued acknowledgements. Expansion adds conversation controls,
    knowledge, sales opportunities, delivery status, reporting, and signed
    webhooks.
servers:
  - url: https://platform-api.visitoai.com/m2m/v1
    description: Production
security:
  - bearerAuth: []
tags:
  - name: Channels
  - name: Conversations
  - name: Commerce
  - name: Custom tools
  - name: WhatsApp templates
  - name: Properties
  - name: Knowledge
  - name: Sales CRM
  - name: Delivery
  - name: Reporting
  - name: Webhooks
paths:
  /conversations/{conversationId}/needs-reply/resolve:
    post:
      summary: Resolve conversation needs reply
      description: >-
        Requires `conversations:triage:write`. Does not resolve an active
        handoff or review.
      operationId: resolve_conversation_needs_reply
      parameters:
        - name: conversationId
          in: path
          required: true
          schema:
            type: string
            maxLength: 200
            minLength: 1
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationNeedsReplyResolveResponse'
        default:
          $ref: '#/components/responses/Error'
components:
  schemas:
    ConversationNeedsReplyResolveResponse:
      type: object
      properties:
        ok:
          type: boolean
          enum:
            - true
        conversationId:
          type: string
        unreadCountBefore:
          type: number
        unreadCountAfter:
          type: number
        needsReplyBefore:
          type: boolean
        needsReplyAfter:
          type: boolean
        needsReplyReasonBefore:
          type: string
        needsReplyDetailBefore:
          type: string
        needsReplyReasonAfter:
          type: string
        needsReplyDetailAfter:
          type: string
        resolvedAt:
          type: string
        resolvedInboundEventId:
          type: string
        resolutionKind:
          anyOf:
            - type: string
              enum:
                - obligation_acknowledged
            - type: string
              enum:
                - legacy_attention_cleared
        changed:
          type: boolean
      required:
        - ok
        - conversationId
        - unreadCountBefore
        - unreadCountAfter
        - needsReplyBefore
        - needsReplyAfter
        - resolvedAt
        - changed
      additionalProperties: false
    ErrorResponse:
      type: object
      required:
        - error
      properties:
        error:
          type: object
          required:
            - code
            - message
          properties:
            code:
              type: string
              example: M2M_AUTH_INSUFFICIENT_SCOPE
            message:
              type: string
            details:
              type: object
              additionalProperties: true
      example:
        error:
          code: M2M_AUTH_INSUFFICIENT_SCOPE
          message: M2M credential does not have required scope.
          details:
            requiredScopes:
              - conversations:write
            missingScopes:
              - conversations:write
  responses:
    Error:
      description: Structured error
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/ErrorResponse'
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: Visito M2M API key
      description: Server-side tenant-scoped credential created from Build > API Keys.

````