> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Rules & Tone

> Create custom behavior to your AI Agent

### **Define how your AI should behave**

In the configuration section, you can:

* Set conversation goals (bookings, general info, sales).
* Choose the response tone (formal, friendly, direct, etc.).
* Set **automatic escalations** when certain topics are detected.

  *Example: “If a customer mentions a complaint, notify the team and send them to the support link.”*