> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common errors

> Troubleshoot frequent issues and learn how to quickly resolve them in Visito.

### 1.  Review your inbox Settings

If you're not seeing Instagram messages in your Visito **Inbox**, your Instagram settings may be blocking DMs from people you don't follow.

1. Go to your Instagram app settings → **Message Controls**
2. Make sure you allow messages from:
   * **Everyone**, or
   * **People you don't follow**
3. Or use the direct link to review your settings:

   [**Instagram Message Settings**](https://help.instagram.com/585369912141614?cms_id=585369912141614)

Once updated, messages will start flowing into Visito without issues.

### 2. Uninstalling Connected Apps and Reconnect

If you're having trouble connecting Instagram to Visito, it's often because another app or old integration still has access to your Instagram account. Removing these conflicting apps helps ensure a clean connection.

Follow the steps below to uninstall previous Instagram or Facebook app integrations.

<iframe src="https://www.youtube.com/embed/dWSVNyV-3YY" title="YouTube video player" frameborder="0" className="w-full aspect-video rounded-xl" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen />

**Steps:**

1. Open the **Instagram** app.
2. Go to your **Profile**.
3. Tap the **Menu (☰)** in the top-right corner.
4. Select **Settings and Privacy**.
5. Scroll down and open **App and Website Permissions**.
6. Tap **Apps and Websites**.
7. Under the **Active** tab, look for any connected apps.
8. Select each one and tap **Remove**.

Once all old apps are removed, return to **Visito** and reconnect Instagram to complete the setup.

***