> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to connect hotel messaging channels to Visito

> Connect WhatsApp, Instagram, Facebook Messenger, and Webchat to Visito, assign hotel properties, and control AI response behavior by channel.

Open **Connections → Channels** to connect customer messaging surfaces and control how Visito responds.

<img src="https://mintcdn.com/muhammadtest/6ERyiYn96XphM8gn/images/product-guide/en/channels.jpg?fit=max&auto=format&n=6ERyiYn96XphM8gn&q=85&s=5b7a6cd7d86c01ee26b4292f35c922e8" alt="Channels page" width="1280" height="720" data-path="images/product-guide/en/channels.jpg" />

<Card title="Connecting WhatsApp, Instagram, or Messenger?" icon="plug" href="/product-guides/channels/meta/overview">
  Choose the correct Meta setup path, complete the readiness checklist, and verify message routing.
</Card>

## Supported channels

<Columns cols={2}>
  <Card title="WhatsApp" icon="whatsapp" href="/product-guides/channels/whatsapp/introduction">
    Connect a new number or an existing WhatsApp Business App number.
  </Card>

  <Card title="Instagram" icon="instagram" href="/product-guides/channels/instagram/introduction">
    Connect a professional Instagram account through Meta authorization.
  </Card>

  <Card title="Messenger" icon="comments" href="/product-guides/channels/messenger/connecting">
    Connect one or more authorized Facebook Pages.
  </Card>

  <Card title="Webchat" icon="browser" href="/product-guides/channels/webchat/introduction">
    Share a public link or install and customize the website widget.
  </Card>
</Columns>

## Channel table

Use filters for:

* State: All, Active, or Inactive
* Respond: All, Enabled, or Disabled
* Health: All or Degraded

Each row shows channel type, name, property assignments, active state, response state, health, and actions.

## Property assignments

Select **Assign properties** in a row to choose which active properties use the channel. A channel can serve multiple properties.

## Active and Respond

* **Active** controls whether the channel connection is enabled.
* **Respond** controls whether the agent may respond on that channel.

Some connection states temporarily disable these controls until setup is complete.

## Connect WhatsApp

1. Select **Connect WhatsApp**.
2. Complete Meta Embedded Signup.
3. Select the phone numbers to connect.
4. Confirm the selection.

New-number and WhatsApp Business App coexistence flows are both supported. If coexistence is pending, finish setup in the WhatsApp Business App and use **Retry Activation** from row actions.

## Connect Instagram

1. Select **Connect Instagram**.
2. Complete Meta authorization with an account that has the required professional-account access.
3. Return to Visito and confirm the connected account appears.

## Connect Messenger

1. Select **Connect Messenger**.
2. Complete Meta authorization.
3. Select one or more Facebook Pages.
4. Confirm the selected pages.

## Disconnect

Open row actions and select **Disconnect**. Confirm the action. Disconnecting removes routing for that channel in the active workspace.

<Warning>
  Confirm the active workspace and property assignments before connecting or disconnecting a channel.
</Warning>