> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Messenger

> Authorize one or more Facebook Pages and route their Messenger conversations through Visito.

Use this flow to connect Facebook Page messages to the active Visito workspace.

<img src="https://mintcdn.com/muhammadtest/h8qIt6Kr8kC3dhxF/images/product-guide/en/channels.jpg?fit=max&auto=format&n=h8qIt6Kr8kC3dhxF&q=85&s=d0aec0926ce92d2a2b57293606c5d5ba" alt="Channels page with Messenger connection option" width="1280" height="650" data-path="images/product-guide/en/channels.jpg" />

## Before you start

Confirm that:

* You are signed in to the correct Visito workspace.
* The Facebook Page is active and [messaging is enabled](https://www.facebook.com/help/307375982614147).
* Your Meta user can manage messages for the Page.
* You know which Pages belong to this workspace.
* Conflicting Page Inbox automations can be disabled before testing.

If you cannot see or manage the intended Page, ask a person with full control to review your [Facebook Page access](https://www.facebook.com/help/1318804834897643/list/).

## Connect

<Steps>
  <Step title="Open Channels">
    In Visito, go to **Connections → Channels**.
  </Step>

  <Step title="Start Messenger authorization">
    Select **Connect Messenger** and allow the Meta window to open.
  </Step>

  <Step title="Use the correct Meta identity">
    Confirm the signed-in Facebook user has messaging access to the intended Pages.
  </Step>

  <Step title="Approve access">
    Review the requested permissions and continue.
  </Step>

  <Step title="Select Pages">
    Choose one or more eligible Facebook Pages, then confirm the selection.
  </Step>

  <Step title="Return to Visito">
    Wait for the Channels table to refresh and confirm each selected Page appears.
  </Step>

  <Step title="Assign and activate">
    Assign the correct properties and verify **Active** and **Respond**.
  </Step>
</Steps>

## Disable conflicting automations

In Meta Business Suite, open the Page's Inbox automations. Disable greetings, instant replies, or other responses that should not run alongside Visito.

## Verify the connection

1. Send a new message to the Facebook Page from a separate personal account.
2. Open **Conversations** in Visito and find the new thread.
3. Confirm the correct property context.
4. Verify the AI response or send a manual operator reply.
5. Confirm the customer receives only one response.

## If the Page is missing

* Confirm the Meta window used the intended Facebook login.
* Review the user's Page access and messaging permissions.
* Confirm Page messaging is enabled.
* Close the authorization window and restart after access is corrected.

<Columns cols={2}>
  <Card title="Meta readiness checklist" icon="list-check" href="/product-guides/channels/meta/getting-ready">
    Verify browser, login, asset, and workspace prerequisites.
  </Card>

  <Card title="Troubleshoot Messenger" icon="wrench" href="/product-guides/channels/meta/troubleshooting">
    Diagnose missing Pages, incomplete callbacks, and message-flow problems.
  </Card>
</Columns>