> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Meta channels

> Choose the correct setup path for WhatsApp, Instagram, or Messenger and understand the shared connection flow.

Visito connects WhatsApp, Instagram, and Messenger through Meta authorization. Most connection problems happen when the wrong Meta identity is used, an asset is owned elsewhere, or a channel-specific prerequisite is incomplete.

<img src="https://mintcdn.com/muhammadtest/h8qIt6Kr8kC3dhxF/images/product-guide/en/channels.jpg?fit=max&auto=format&n=h8qIt6Kr8kC3dhxF&q=85&s=d0aec0926ce92d2a2b57293606c5d5ba" alt="Channels page with Meta connection options" width="1280" height="650" data-path="images/product-guide/en/channels.jpg" />

## Choose your path

| Channel and current state                               | Use this guide                                                                                               |
| ------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------ |
| A new phone number that is not registered with WhatsApp | [Connect a new WhatsApp number](/product-guides/channels/whatsapp/connecting-your-own-number)                |
| A number currently used in the WhatsApp Business App    | [Connect with WhatsApp coexistence](/product-guides/channels/whatsapp/connecting-your-whatsapp-business-app) |
| An Instagram Professional account                       | [Connect Instagram](/product-guides/channels/instagram/connecting)                                           |
| A Facebook Page with messaging enabled                  | [Connect Messenger](/product-guides/channels/messenger/connecting)                                           |

<Warning>
  A personal WhatsApp account cannot be connected directly. Move it to the WhatsApp Business App before using coexistence, or use a different unregistered number.
</Warning>

## The shared connection flow

<Steps>
  <Step title="Prepare the Meta assets">
    Confirm the account, Page, phone number, or Business Portfolio and the Meta user who can authorize it.
  </Step>

  <Step title="Confirm the Visito workspace">
    Open **Connections → Channels** and verify the active workspace before starting.
  </Step>

  <Step title="Authorize with Meta">
    Allow the Meta window to open, sign in with the intended identity, and approve the requested access.
  </Step>

  <Step title="Select the assets">
    Choose the phone number, Instagram account, or Facebook Page that belongs to this workspace.
  </Step>

  <Step title="Return to Visito">
    Complete the callback and wait for the Channels table to refresh.
  </Step>

  <Step title="Verify the channel">
    Confirm health, property assignments, **Active**, and **Respond**, then send an inbound test message.
  </Step>
</Steps>

## Know which identity you are using

Meta may show several identities during setup:

* Your personal Facebook login
* A Business Portfolio
* A WhatsApp Business Account and phone number
* An Instagram Professional account
* One or more Facebook Pages

Signing in successfully does not guarantee that the selected Meta user can authorize every asset. Confirm access before troubleshooting Visito.

## What success looks like

The connection is complete when:

* The expected channel appears in **Connections → Channels**.
* The channel is not degraded or waiting for another setup step.
* The correct properties are assigned.
* **Active** and **Respond** match your launch plan.
* A real inbound message creates or updates a conversation.
* The AI or an operator can send an eligible reply.

<Columns cols={2}>
  <Card title="Prepare for Meta authorization" icon="list-check" href="/product-guides/channels/meta/getting-ready">
    Complete the channel-specific readiness checklist.
  </Card>

  <Card title="Troubleshoot a connection" icon="wrench" href="/product-guides/channels/meta/troubleshooting">
    Find the symptom and follow the safest recovery path.
  </Card>
</Columns>