> ## Documentation Index > Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt > Use this file to discover all available pages before exploring further. # How to set up a new Visito hotel workspace > Create a Visito workspace from your hotel website, review imported knowledge, personalize and test the AI agent, and prepare for launch. New accounts start with a guided setup. Visito reads your public hotel website, creates a draft knowledge base, and walks you through the decisions needed for a useful first agent. ## Before you begin Have these ready: * Your hotel's public website URL * The property name you want guests to see * Your preferred agent name, tone, and message length * Your booking-system login if you plan to connect it now * Several real guest questions for testing Use the hotel's official public website. Review every imported detail before launch; website copy can be incomplete, outdated, or written for marketing rather than guest support. ## 1. Start with your website From the sign-in screen, select **Create account**. Enter the public hotel website and select **Build my agent**. Start a new Visito workspace from a hotel website Create the operator account that will administer the new workspace with email and password or **Continue with Google**. Use a shared operational address only if your team has an approved ownership and password-management process. Create the operator account during onboarding ## 2. Review imported knowledge Visito proposes a property name and knowledge sections based on the website. Review imported hotel details and knowledge Before continuing: * Correct the property name. * Remove marketing language that does not answer a guest question. * Add missing operational facts such as check-in, check-out, parking, breakfast, pet, cancellation, and contact policies. * Keep one subject per section so the agent can retrieve the right answer. * Do not invent an answer when the policy is unknown. Add an approved handoff path instead. See [Knowledge Base best practices](/product-guides/best-practices/knowledge-base) for examples. ## 3. Choose the agent's tone Choose whether the agent introduces itself by name, then select a starting style and message length. The preview updates as you make changes. Choose an agent name, tone, and message length Start with **Balanced** and **Default** if your team has no existing voice guide. After onboarding, use **Personalization** for custom instructions, language rules, required disclaimers, and brand-specific phrasing. See [Custom instructions best practices](/product-guides/best-practices/custom-instructions) for patterns and examples. ## 4. Connect a booking system Connect a supported booking system if you want the agent to use live availability and rates. You can also select **Skip for now** and connect it later from **Integrations**. Connect a booking system during onboarding Skipping is safer when you do not have the correct administrator credentials or when a property mapping still needs to be confirmed. Finish the agent setup, then ask the integration owner to connect and test the system. ## 5. Preview with real questions The Preview step creates a temporary chat where you can test the draft before launch. Test the onboarding agent preview Test at least: 1. A common factual question with a known answer. 2. A policy question with conditions or exceptions. 3. A question the website does not answer. 4. A booking or availability question if an integration is connected. 5. A request that should escalate to a person. An honest “I don't have that information” response is better than a confident guess. Add the missing fact to Knowledge Base, or configure a handoff rule, and test again. ## 6. Launch and continue setup Select **Launch your agent** when the draft behaves as expected. Visito then shows the available activation options for your workspace. After activation: * Open **Knowledge Base** and confirm the imported sources. * Open **Personalization** and refine instructions. * Open **Handoff Rules** and define team availability and escalation paths. * Connect and test at least one guest channel. * Run the [testing and go-live checklist](/product-guides/best-practices/testing-and-go-live). Pricing and activation options are shown in the product because they can change. Review the current options during launch.