> ## Documentation Index > Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt > Use this file to discover all available pages before exploring further. # Follow-ups > Review, send, cancel, and audit AI-assisted follow-ups from conversation activity. Follow-ups help your team continue conversations at the right time. Follow-ups page ## Modes * **Off** — Visito does not create or send follow-ups. * **Draft** — Visito prepares recommendations for an operator to review, edit, send, or dismiss. * **Auto** — Visito drafts and sends eligible follow-ups automatically. Operators can preview and cancel them before sending begins. Open the mode control on the right side of the tab row to change behavior. ## Upcoming The **Upcoming** tab shows active follow-ups. Filter by status to focus on suggested or scheduled items. * In Draft mode, select **Review** to inspect and edit a message. * In Auto mode, select **Cancel** to stop an eligible pending follow-up. * Select the linked conversation to review its full context. ## History The **History** tab shows completed, dismissed, canceled, skipped, failed, and expired follow-ups. Historical rows are read-only. Follow-up lifecycle events also appear in the conversation's **History** tab. ## Personalization and credits Draft text uses the workspace's Personalization settings, including tone, emoji, response length, assistant name, conversation scope, and custom instructions. An automatically sent follow-up consumes one AI message credit after the outbound reply is accepted. Canceled and expired follow-ups do not consume credits.