> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Guest Engagement

> Automate reservation lifecycle messages and monitor send, reservation, and sync health.

Open **Tools → Guest Engagement** to configure reservation lifecycle messaging.

<img src="https://mintcdn.com/muhammadtest/h8qIt6Kr8kC3dhxF/images/product-guide/en/guest-engagement.jpg?fit=max&auto=format&n=h8qIt6Kr8kC3dhxF&q=85&s=59786e76a1f504f09a31da5346709141" alt="Guest Engagement events" width="1280" height="720" data-path="images/product-guide/en/guest-engagement.jpg" />

## Master switch

Turn on **Enable guest engagement automations** to allow enabled events to run for active integrations.

## Events

Supported events include:

* Booking Confirmed
* Pre Check-in
* Post Checkout Review

The Events table shows attached integrations, event state, recent send results, health, and actions.

Open an event to review:

* Activation state
* Attached integrations
* Sender readiness
* Message preview
* Meta template state
* Review URL configuration when applicable

## WhatsApp Senders

Map connected WhatsApp senders to eligible reservation integrations. Resolve missing or ambiguous sender assignments here.

## Send Log

Review lifecycle message attempts. Filter by integration, message type, outcome, or reservation ID.

Each row can include event, reservation, sender, outcome, reason, and linked conversation.

## Reservations

Search and filter mirrored reservations from connected providers. Open a reservation for stay, guest, provider, and lifecycle details.

## Sync Activity

Review reservation synchronization receipts, duration, counters, freshness, and errors.

<Tip>
  When a message does not send, check the master switch, event switch, active integration, WhatsApp sender mapping, guest phone number, and Meta template state.
</Tip>