> ## Documentation Index
> Fetch the complete documentation index at: https://docs.visitoai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Credits & Billing

> Manage your subscription, message credits, and payment details.

Visito uses a simple subscription model based on monthly **message credits**.\
You can upgrade, downgrade, or change plans anytime.

## Where to Access Billing

You can access your billing dashboard here: [**https://app.visitoai.com/settings/payment**](https://app.visitoai.com/settings/payment)

Or directly from the Visito app: `Menu → Settings → Billing`

## Understanding Your Credits

Every **AI-generated response** counts as one credit.\
This includes replies sent automatically by your AI agent across any connected channel.

When you first join Visito, you start with **100 free message credits** so you can test your agent and explore the platform.

<img src="https://mintcdn.com/muhammadtest/qmoBJ345pab3kXv5/images/billing-empty.png?fit=max&auto=format&n=qmoBJ345pab3kXv5&q=85&s=b4e8d2b5b164f94312c1f8b13f7534cd" alt="Billing Plans Placeholder" width="1406" height="814" data-path="images/billing-empty.png" />

Once you subscribe to a plan, your monthly credit limit increases immediately.\
Each plan includes a set number of credits that **reset every month**, giving you a fresh allowance of AI responses for the next billing cycle.

## Choosing a Subscription Plan

To upgrade your limit, select one of the available plans and complete the checkout flow through Stripe.

**All plans are billed monthly.**

Examples of available plans include:

* 1,000 message credits — \$49/mo
* 2,500 message credits — \$99/mo
* 5,000 message credits — \$149/mo
* 10,000 message credits — \$249/mo
* 20,000 message credits — \$399/mo
* 40,000 message credits — \$599/mo
* 80,000 message credits — \$999/mo

## How to Subscribe

1. Go to your Billing Settings\
   👉 [**https://app.visitoai.com/settings/payment**](https://app.visitoai.com/settings/payment)
2. Click **Select a Plan**.
3. Choose your preferred plan.
4. Complete the secure checkout process via Stripe.
5. Your new monthly credit limit becomes active immediately.

<img src="https://mintcdn.com/muhammadtest/qmoBJ345pab3kXv5/images/billing-plans.png?fit=max&auto=format&n=qmoBJ345pab3kXv5&q=85&s=f3f3d72f861a5ae684327087d55b4b2b" alt="Billing Plans Placeholder" width="1478" height="800" data-path="images/billing-plans.png" />

***

## Changing or Upgrading Plans

You can switch plans anytime — upgrade to increase your credits, or downgrade as your needs change.\
Your payment details and subscription renewals are handled through Stripe.

## Remaining Message Credits

Your remaining credits are always visible in your Billing dashboard.\
You’ll see:

* **Total credits included** in your plan
* **How many credits remain** for the current cycle
* **The reset date**, when your credits refresh for the next month

<img src="https://mintcdn.com/muhammadtest/qmoBJ345pab3kXv5/images/billing-remaining-credits.png?fit=max&auto=format&n=qmoBJ345pab3kXv5&q=85&s=2a24e0298cc6c3ee2fd5f2e6253d6377" alt="Remaining Credits Placeholder" width="1158" height="856" data-path="images/billing-remaining-credits.png" />

This helps you understand your usage at a glance and ensures you never run out unexpectedly.

## Payment Methods

All payments are processed through **Stripe**, a secure and trusted global payment provider by clicking on <u>Manage payment.</u>

You can:

* Add or update your credit card
* Review your payment history
* Manage invoices
* Update billing details for your business

## Updating or Canceling Your Subscription

You have full control over your subscription at any time.

You can:

* Upgrade or downgrade to a different plan
* Change your payment method
* Cancel your subscription
* Reactivate whenever you need

Any changes you make will take effect immediately or at the next billing cycle.