Choose a resource
Channels
Discover connected channels, inspect readiness, and manage supported channel connections.
Conversations
Find threads, read messages, send replies, and coordinate AI, operator assignments, and handoffs.
WhatsApp templates
List templates, submit templates for review, and send approved messages.
Delivery status
Reconcile an accepted send request and inspect message delivery status.
A typical workflow
List channels and choose the stored channel ID. Find an existing conversation, read its current state, and send with the required permissions and idempotency header. Save the returned receipt and check delivery status.A connected channel is not proof of provider readiness. A queued send is not proof of delivery. Use channel health and message status endpoints for those checks.