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PUT
Change AI escalation rules and knowledge-gap behavior

Authorizations

Authorization
string
header
required

Server-side tenant-scoped credential created from Build > API Keys.

Body

application/json
expectedPolicyVersion
string
required

Copy policy.policyVersion from get_ai_handoff_policy, including default when no stored policy exists. Stale versions return HANDOFF_POLICY_VERSION_CONFLICT (409); reload and reconcile.

Maximum string length: 128
enabled
boolean
required
intents
object[]
required
Maximum array length: 100
knowledgeGapBehavior
enum<string>
Available options:
disabled,
report_only,
create_handoff
workingHours
object

Response

Success

policy
object
required