Channels and Conversations

GET /m2m/v1/channels

channels:read

{
  "channels": [
    {
      "id": "68505cb92a11ea971d9df8bf",
      "tenantId": "tenant_123",
      "type": "whatsapp",
      "provider": "meta",
      "name": "+52 55 1234 5678",
      "active": true,
      "respondEnabled": true,
      "identifiers": {
        "phoneNumberId": "1234567890",
        "phoneNumber": "+52 55 1234 5678",
        "wabaId": "987654321"
      }
    }
  ]
}

GET /m2m/v1/conversations

conversations:read

curl "https://api.visitoai.com/m2m/v1/conversations?view=needs_reply&limit=25" \
  -H "Authorization: Bearer $VISITO_M2M_API_KEY"

GET /m2m/v1/conversations/{conversationId}

conversations:read

POST /m2m/v1/conversations/{conversationId}/reply

conversations:write

Authorization: Bearer visito_m2m_...
Idempotency-Key: crm-reply-123
Content-Type: application/json

{
  "text": "Hi Sofia, your reservation has been updated.",
  "replyToExternalMessageId": "wamid.optional-reference"
}

{
  "text": "Here is the updated receipt.",
  "mediaId": "media_123"
}

{
  "accepted": true,
  "replyId": "reply_123",
  "conversationId": "conv_123",
  "requestEventId": "evt_123",
  "correlationId": "corr_123",
  "status": "queued",
  "acceptedAt": "2026-07-12T18:20:00.000Z"
}