Initiate human takeover

curl --request POST \
  --url https://platform-api.visitoai.com/m2m/v1/escalations \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'Idempotency-Key: <idempotency-key>' \
  --data '
{
  "conversationId": "<string>",
  "title": "<string>",
  "description": "<string>",
  "propertyId": "<string>"
}
'

import requests

url = "https://platform-api.visitoai.com/m2m/v1/escalations"

payload = {
    "conversationId": "<string>",
    "title": "<string>",
    "description": "<string>",
    "propertyId": "<string>"
}
headers = {
    "Idempotency-Key": "<idempotency-key>",
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {
    'Idempotency-Key': '<idempotency-key>',
    Authorization: 'Bearer <token>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    conversationId: '<string>',
    title: '<string>',
    description: '<string>',
    propertyId: '<string>'
  })
};

fetch('https://platform-api.visitoai.com/m2m/v1/escalations', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://platform-api.visitoai.com/m2m/v1/escalations",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'conversationId' => '<string>',
    'title' => '<string>',
    'description' => '<string>',
    'propertyId' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json",
    "Idempotency-Key: <idempotency-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://platform-api.visitoai.com/m2m/v1/escalations"

	payload := strings.NewReader("{\n  \"conversationId\": \"<string>\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"propertyId\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Idempotency-Key", "<idempotency-key>")
	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://platform-api.visitoai.com/m2m/v1/escalations")
  .header("Idempotency-Key", "<idempotency-key>")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"conversationId\": \"<string>\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"propertyId\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://platform-api.visitoai.com/m2m/v1/escalations")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Idempotency-Key"] = '<idempotency-key>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"conversationId\": \"<string>\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"propertyId\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "ticketId": "<string>",
  "tenantId": "<string>",
  "conversationId": "<string>",
  "type": "ticket",
  "status": "pending",
  "title": "<string>",
  "description": "<string>",
  "revision": 1,
  "channel": "<string>",
  "contextStatus": "available",
  "contact": {
    "displayName": "<string>",
    "avatarUrl": "<string>"
  },
  "createdAt": "<string>",
  "updatedAt": "<string>",
  "source": {
    "kind": "manual",
    "messageId": "<string>",
    "eventId": "<string>"
  },
  "permittedActions": [
    "update"
  ],
  "business": {
    "propertyId": "<string>",
    "name": "<string>"
  },
  "assignee": {
    "operatorId": "<string>",
    "name": "<string>"
  },
  "resolvedAt": "<string>",
  "escalation": {
    "reasonCode": "<string>",
    "returnsToAiOnResolve": true,
    "ownershipActive": true,
    "capturedFields": {},
    "missingFields": [
      "<string>"
    ],
    "knowledgeGap": {
      "contextStatus": "available",
      "schemaVersion": "1.0",
      "category": "<string>",
      "sourceCount": 4503599627370495,
      "sourceTitles": [
        "<string>"
      ],
      "importance": "<string>",
      "confidence": "high",
      "receiptStatus": "available",
      "receipt": {
        "receiptId": "<string>",
        "reportedAt": "2023-11-07T05:31:56Z",
        "behavior": "report_only",
        "disposition": "reported"
      }
    }
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}