List tickets and escalations

curl --request GET \
  --url https://platform-api.visitoai.com/m2m/v1/tickets \
  --header 'Authorization: Bearer <token>'

import requests

url = "https://platform-api.visitoai.com/m2m/v1/tickets"

headers = {"Authorization": "Bearer <token>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};

fetch('https://platform-api.visitoai.com/m2m/v1/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://platform-api.visitoai.com/m2m/v1/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://platform-api.visitoai.com/m2m/v1/tickets"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.get("https://platform-api.visitoai.com/m2m/v1/tickets")
  .header("Authorization", "Bearer <token>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://platform-api.visitoai.com/m2m/v1/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "tickets": [
    {
      "ticketId": "<string>",
      "tenantId": "<string>",
      "conversationId": "<string>",
      "type": "ticket",
      "status": "pending",
      "title": "<string>",
      "description": "<string>",
      "revision": 1,
      "channel": "<string>",
      "contextStatus": "available",
      "contact": {
        "displayName": "<string>",
        "avatarUrl": "<string>"
      },
      "createdAt": "<string>",
      "updatedAt": "<string>",
      "source": {
        "kind": "manual",
        "messageId": "<string>",
        "eventId": "<string>"
      },
      "permittedActions": [
        "update"
      ],
      "business": {
        "propertyId": "<string>",
        "name": "<string>"
      },
      "assignee": {
        "operatorId": "<string>",
        "name": "<string>"
      },
      "resolvedAt": "<string>",
      "escalation": {
        "reasonCode": "<string>",
        "returnsToAiOnResolve": true,
        "ownershipActive": true,
        "capturedFields": {},
        "missingFields": [
          "<string>"
        ],
        "knowledgeGap": {
          "contextStatus": "available",
          "schemaVersion": "1.0",
          "category": "<string>",
          "sourceCount": 4503599627370495,
          "sourceTitles": [
            "<string>"
          ],
          "importance": "<string>",
          "confidence": "high",
          "receiptStatus": "available",
          "receipt": {
            "receiptId": "<string>",
            "reportedAt": "2023-11-07T05:31:56Z",
            "behavior": "report_only",
            "disposition": "reported"
          }
        }
      }
    }
  ],
  "counts": {
    "pending": 1,
    "in_progress": 1,
    "resolved": 1,
    "cancelled": 1
  },
  "hasMore": true,
  "nextCursor": "<string>",
  "asOf": "<string>"
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": {}
  }
}