Skip to main content
GET
Read ticket lifecycle and internal notes

Authorizations

Authorization
string
header
required

Server-side tenant-scoped credential created from Build > API Keys.

Path Parameters

ticketId
string
required

The durable ticketId from list_tickets or get_ticket, including escalation items. Not a conversationId.

Required string length: 1 - 200

Query Parameters

limit
integer
default:25
Required range: 1 <= x <= 100
cursor
string

Continue with nextCursor and unchanged filters. The list is live; updated items can move between pages.

Maximum string length: 4000

Response

Confirmed resource state.

events
object[]
required
hasMore
boolean
required
nextCursor
string | null
required
asOf
string
required