Conversations
List external conversation messages
Requires conversations:read. Returns customer-facing user and assistant messages in newest-first order. Internal system and tool activity is excluded. Use conversation.needsReply from conversation metadata as the authoritative operator-action signal.
GET
/
conversations
/
{conversationId}
/
messages
List external conversation messages
curl --request GET \
--url https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages \
--header 'Authorization: Bearer <token>'import requests
url = "https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"conversationId": "<string>",
"messages": [
{
"messageId": "<string>",
"direction": "inbound",
"role": "user",
"text": "<string>",
"createdAt": "2023-11-07T05:31:56Z",
"status": "received",
"author": {
"type": "user",
"operatorId": "<string>",
"operatorName": "<string>",
"displayName": "<string>"
},
"media": [
{}
],
"eventId": "<string>",
"externalMessageId": "<string>",
"statusReason": "<string>",
"senderId": "<string>",
"recipientId": "<string>",
"replyTo": {},
"deliveries": [
{}
]
}
],
"nextCursor": "<string>",
"hasMore": true
}{
"error": {
"code": "M2M_AUTH_INSUFFICIENT_SCOPE",
"message": "M2M credential does not have required scope.",
"details": {
"requiredScopes": [
"conversations:write"
],
"missingScopes": [
"conversations:write"
]
}
}
}{
"error": {
"code": "M2M_AUTH_INSUFFICIENT_SCOPE",
"message": "M2M credential does not have required scope.",
"details": {
"requiredScopes": [
"conversations:write"
],
"missingScopes": [
"conversations:write"
]
}
}
}{
"error": {
"code": "M2M_AUTH_INSUFFICIENT_SCOPE",
"message": "M2M credential does not have required scope.",
"details": {
"requiredScopes": [
"conversations:write"
],
"missingScopes": [
"conversations:write"
]
}
}
}Authorizations
Server-side tenant-scoped credential created from Build > API Keys.
Path Parameters
Query Parameters
Required range:
1 <= x <= 200Opaque, conversation-bound cursor from the previous response. Retrieves older messages.
⌘I
List external conversation messages
curl --request GET \
--url https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages \
--header 'Authorization: Bearer <token>'import requests
url = "https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://platform-api.visitoai.com/m2m/v1/conversations/{conversationId}/messages")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"conversationId": "<string>",
"messages": [
{
"messageId": "<string>",
"direction": "inbound",
"role": "user",
"text": "<string>",
"createdAt": "2023-11-07T05:31:56Z",
"status": "received",
"author": {
"type": "user",
"operatorId": "<string>",
"operatorName": "<string>",
"displayName": "<string>"
},
"media": [
{}
],
"eventId": "<string>",
"externalMessageId": "<string>",
"statusReason": "<string>",
"senderId": "<string>",
"recipientId": "<string>",
"replyTo": {},
"deliveries": [
{}
]
}
],
"nextCursor": "<string>",
"hasMore": true
}{
"error": {
"code": "M2M_AUTH_INSUFFICIENT_SCOPE",
"message": "M2M credential does not have required scope.",
"details": {
"requiredScopes": [
"conversations:write"
],
"missingScopes": [
"conversations:write"
]
}
}
}{
"error": {
"code": "M2M_AUTH_INSUFFICIENT_SCOPE",
"message": "M2M credential does not have required scope.",
"details": {
"requiredScopes": [
"conversations:write"
],
"missingScopes": [
"conversations:write"
]
}
}
}{
"error": {
"code": "M2M_AUTH_INSUFFICIENT_SCOPE",
"message": "M2M credential does not have required scope.",
"details": {
"requiredScopes": [
"conversations:write"
],
"missingScopes": [
"conversations:write"
]
}
}
}