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POST
Create conversation review

Authorizations

Authorization
string
header
required

Server-side tenant-scoped credential created from Build > API Keys.

Path Parameters

conversationId
string
required
Required string length: 1 - 200

Body

application/json
reasonCode
enum<string>
Available options:
ai_response_issue,
knowledge_gap,
policy_compliance,
guest_experience,
booking_payment,
other
note
string
Maximum string length: 2000
assignedOperatorId
string
Required string length: 1 - 120

Response

Success

ok
enum<boolean>
required
Available options:
true
conversationId
string
required
reviewCaseId
string
required
status
required
Available options:
requested
reasonCode
required
Available options:
ai_response_issue
requestedByOperatorId
string
required
requestedAt
string
required
note
string
requestedByOperatorName
string
assignedOperatorId
string
assignedOperatorName
string
resolvedAt
string