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GET
Retrieve conversation policy

Authorizations

Authorization
string
header
required

Server-side tenant-scoped credential created from Build > API Keys.

Path Parameters

conversationId
string
required

Stored conversationId from list_conversations; keep the connected business and conversation unchanged for continuation reads.

Response

Success

conversationId
string
status
enum<string>
Available options:
active,
waiting_tool,
handoff_requested,
closed,
archived,
blocked
manualEnabled
boolean
frozenUntilAt
string<date-time> | null
isFrozen
boolean
frozenSecondsRemaining
integer
conversationKey
string
handoffStatus
enum<string>
Available options:
none,
requested,
active,
resolved