Conversations
Retrieve conversation policy
Use to check whether AI responses are paused or human ownership is active before a requested policy change. Use list_conversation_handoffs for why a handoff/review occurred and its saved events. Requires conversations:read. Returns current policy status, manual ownership, timed freeze and handoff status. A past or absent freeze timer does not override manual mode, unresolved handoffs, archived or blocked state.
GET
Retrieve conversation policy
Authorizations
Server-side tenant-scoped credential created from Build > API Keys.
Path Parameters
Stored conversationId from list_conversations; keep the connected business and conversation unchanged for continuation reads.
Response
Success
Available options:
active, waiting_tool, handoff_requested, closed, archived, blocked Available options:
none, requested, active, resolved