Whether users contact you through WhatsApp, Instagram, or Web Chat, you can monitor AI responses, escalations, reply, and manage every interaction from one place.
View Messages
See every conversation from all connected channels in one place.
Needs Your Action
Automatically highlights conversations that require immediate attention.
Reply Manually
Jump into any conversation whenever human assistance is needed.
Send Media
Upload and send images, files, or documents through supported channels.
Archive Conversations
Keep your inbox clean and organized by archiving resolved chats.
Block Users
Prevent unwanted or abusive contacts from messaging your business.
Search Contacts
Quickly find users by name, phone number, or message text.
Filter Conversations
Sort and filter by channel, status, tags, or assigned teammate.
View Messages
The Inbox provides a real-time history of every conversation coming from your connected channels. You can see who contacted you, the channel they used, the latest message, and the time of the interaction all in one centralized view.
Needs Your Action
This section automatically highlights conversations that need human attention.It includes cases such as AI escalations, user requests for a human agent, low-confidence responses, or conversations waiting for a manual reply.
The badge helps your team prioritize what matters most and ensures no important message is overlooked.
