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The Visito mobile app is the on-the-go companion to the web dashboard. Use it to review customer conversations, reply manually, respond to handoffs, receive push alerts, and open frequently used workspace settings. Use the web dashboard for initial onboarding and the most complete configuration experience, especially Build and advanced channel setup.

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Download the current app

Sign in with the same operator account you use on the web dashboard.

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Work with conversations

The Conversations tab shows the active workspace inbox. Search the inbox, filter the list, open a conversation, review its history, and send a manual reply when a teammate needs to take over. Current Visito mobile Conversations tab
  1. Confirm the active company in Settings before replying.
  2. Open Conversations and use Unanswered or Handoff to prioritize work.
  3. Read the latest context before sending a manual reply.
  4. Confirm the customer’s issue is handled before moving to the next conversation.

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Enable push notifications

Push notifications help you notice new activity and handoffs when the dashboard is not open.
  1. Open the Profile tab.
  2. Turn Notifications on.
  3. When your phone asks for permission, select Allow.
  4. Keep notifications enabled in both Visito and your phone’s operating-system settings.
Notifications enabled in the current Visito mobile app
If you previously denied notification permission, the in-app toggle cannot override the phone setting. Open iOS Settings → Notifications → Visito or Android Settings → Apps → Visito → Notifications, allow notifications, and then return to Visito.

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Push notification checklist

  • Sign in to the correct operator account.
  • Confirm Notifications says Enabled for this device.
  • Allow alerts, sounds, and badges in the phone settings according to your team’s needs.
  • Disable Focus, Do Not Disturb, or battery restrictions while testing.
  • Send a real test message through a connected channel and lock or background the app.
  • If alerts still do not arrive, sign out, update the app, sign back in, and enable notifications again.

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Manage your profile

The Profile tab contains operator-level settings:
  • Your name
  • Application language
  • Change password
  • Notifications
  • Sign out
Profile changes apply to your operator account, not only to the active company.

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Open workspace settings

The Settings tab shows the active company and shortcuts to supported configuration areas, including Personalization, Billing, Commerce, Channels, Businesses, Integrations, Knowledge Base, Handoff Policy, and Assets. Current Visito mobile Workspace Settings tab
Some configuration flows may open a focused mobile screen or send you to the web dashboard. For first-time channel connections, payment setup, and Build tools, use the web dashboard.