How to personalize your Visito AI guest agent

Response preferences

Emoji - allow or prevent emoji in assistant responses.

Message length - Default, Short, or Long.

Conversation scope - Business only for strict property topics, or General + business for broader conversation while keeping business facts grounded.

Assistant name - no personal name or a custom identity.

Custom instructions

Use custom instructions for stable behavior that does not belong in factual knowledge, such as:

Preferred greeting or sign-off

Brand wording

Topics to avoid

How to format recommendations

When to ask clarifying questions

Select Save after making changes.

Custom Instructions complement Visito’s built-in agent behavior. They do not replace the complete internal system prompt.

Starter example

Use short paragraphs and plain language.
Ask only one follow-up question at a time.
Never invent prices, availability, policies, or reservation details.
When an answer depends on the property and the property is unclear, ask which property the guest means.
Clearly distinguish a request from a confirmed arrangement.

Keep factual values such as hours, fees, and policies in the Knowledge Base so your team can update them independently.

Do not place passwords, API keys, or other secrets in custom instructions.

Test important changes in Playground with a new chat before relying on them in customer channels.

Custom Instructions best practices

Use copy-ready patterns, avoid conflicting rules, and test each behavior.

Getting Started

General

Agent

Best Practices

Connections

Tools

Workspace

How to personalize your Visito AI guest agent

AI timezone

Base style

Response preferences

Custom instructions

Starter example

Custom Instructions best practices

​AI timezone

​Base style

​Response preferences

​Custom instructions

​Starter example

Custom Instructions best practices

AI timezone

Base style

Response preferences

Custom instructions

Starter example