How to connect hotel messaging channels to Visito

Open Connections → Channels to connect customer messaging surfaces and control how Visito responds.

​

Supported channels

​

Channel table

Use filters for:

• State: All, Active, or Inactive
• Respond: All, Enabled, or Disabled
• Health: All or Degraded

Each row shows channel type, name, property assignments, active state, response state, health, and actions.

​

Property assignments

Select Assign properties in a row to choose which active properties use the channel. A channel can serve multiple properties.

​

Active and Respond

• Active controls whether the channel connection is enabled.
• Respond controls whether the agent may respond on that channel.

Some connection states temporarily disable these controls until setup is complete.

​

Connect WhatsApp

1. Select Connect WhatsApp.
2. Complete Meta Embedded Signup.
3. Select the phone numbers to connect.
4. Confirm the selection.

New-number and WhatsApp Business App coexistence flows are both supported. If coexistence is pending, finish setup in the WhatsApp Business App and use Retry Activation from row actions.

​

Connect Instagram

1. Select Connect Instagram.
2. Complete Meta authorization with an account that has the required professional-account access.
3. Return to Visito and confirm the connected account appears.

​

Connect Messenger

1. Select Connect Messenger.
2. Complete Meta authorization.
3. Select one or more Facebook Pages.
4. Confirm the selected pages.

​

Disconnect

Open row actions and select Disconnect. Confirm the action. Disconnecting removes routing for that channel in the active workspace.