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Open Connections → Channels to connect customer messaging surfaces and control how Visito responds. Channels page

Connecting WhatsApp, Instagram, or Messenger?

Choose the correct Meta setup path, complete the readiness checklist, and verify message routing.

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Supported channels

WhatsApp

Connect a new number or an existing WhatsApp Business App number.

Instagram

Connect a professional Instagram account through Meta authorization.

Messenger

Connect one or more authorized Facebook Pages.

Webchat

Share a public link or install and customize the website widget.

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Channel table

Use filters for:
  • State: All, Active, or Inactive
  • Respond: All, Enabled, or Disabled
  • Health: All or Degraded
Each row shows channel type, name, business assignments, active state, response state, health, and actions.

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Business assignments

Select Assign businesses in a row to choose which active businesses use the channel. A channel can serve multiple businesses.

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Active and Respond

  • Active controls whether the channel connection is enabled.
  • Respond controls whether the agent may respond on that channel.
Some connection states temporarily disable these controls until setup is complete.

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If a connection requires an upgrade

When plan access is enforced for a Free workspace, Webchat remains available while connecting or reactivating WhatsApp, Instagram, or Messenger requires Starter or a higher plan. The connect action remains visible and opens an upgrade prompt with a link to Billing & Usage → Plans. An upgrade prompt does not disconnect an existing active Meta channel. You can continue to view and manage that connection; the plan gate applies to creating or reactivating a premium channel connection.
Plan availability can change. The plan comparison shown in the dashboard is the source of truth.

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Connect WhatsApp

  1. Select Connect WhatsApp.
  2. Complete Meta Embedded Signup.
  3. Select the phone numbers to connect.
  4. Confirm the selection.
New-number and WhatsApp Business App coexistence flows are both supported. If coexistence is pending, finish setup in the WhatsApp Business App and use Retry Activation from row actions.

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Connect Instagram

  1. Select Connect Instagram.
  2. Complete Meta authorization with an account that has the required professional-account access.
  3. Return to Visito and confirm the connected account appears.

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Connect Messenger

  1. Select Connect Messenger.
  2. Complete Meta authorization.
  3. Select one or more Facebook Pages.
  4. Confirm the selected pages.

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Disconnect

Open row actions and select Disconnect. Confirm the action. Disconnecting removes routing for that channel in the active workspace.
Confirm the active workspace and business assignments before connecting or disconnecting a channel.