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Open Agent → Playground to test the same agent configuration used in live conversations. Playground test chat

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Test a conversation

  1. Enter a realistic customer question in Send a message.
  2. Review the answer for factual accuracy, tone, useful next steps, and appropriate tool use.
  3. Continue the conversation to test context across multiple turns.
Playground resumes the latest active test chat automatically.

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Start a new chat

Select New chat when you want a clean context. The previous active session is archived and a new active session is created. Use a new chat after major changes to knowledge, personalization, handoff rules, or custom tools.

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What to test

  • Common questions from each business
  • Policies, products or services, and business-specific information
  • Availability, pricing, and operational flows after integrations are connected
  • Tone, emoji use, message length, and assistant name
  • Human handoff scenarios and required-field capture
  • Custom tool calls and error handling
For every handoff rule, test at least one message that should trigger it and one similar message that should not.
Test both the happy path and missing-information cases. The agent should ask for the right details instead of guessing. Completed Playground responses consume credits; see how Visito credits work.

Testing and go-live checklist

Use a repeatable test matrix, diagnose the owning configuration, and launch gradually.

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Test a custom tool

Use the order-status walkthrough for ready-to-use prompts, operator activity examples, and checks for missing numbers, unknown orders, and endpoint failures. Playground calls the actual configured endpoint. Active read-only tools are eligible even with the tool’s Playground switch off. Use a test workspace and sample data while developing your connection.