​
Requirements

​
How to Connect Instagram to Visito

  1. Log in to your Visito account: Visito Login
  2. Go to the Connect page
  3. Under Instagram, click Connect
  4. Log in with your Instagram account
  5. Select the Instagram account you want to connect
  6. Click Save
That’s it! Your Instagram is now connected. Messages will start appearing in your Inbox.

​
Instagram Messages Not Showing in Visito?

If you’re not seeing Instagram messages in your Visito Inbox, your Instagram settings may be blocking DMs from people you don’t follow.

​
How to fix it:

  1. Go to your Instagram app settings → Message Controls
  2. Make sure you allow messages from:
    • Everyone, or
    • People you don’t follow
  3. Or use the direct link to review your settings: Instagram Message Settings
Once updated, messages will start flowing into Visito without issues.

​
Disable Auto-Replies on Instagram or Facebook

If you have automated responses active, they might interfere with Visito’s AI.

​
How to turn them off (via Facebook):

  1. Log in to your Facebook account
  2. Click your profile picture > “View All Profiles” > select your Page
  3. Go to the Meta Business Inbox
  4. At the top, click Automations
  5. Scroll to Your Automations
  6. Toggle off any active auto-replies