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Requirements

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How to Connect Facebook Messenger

  1. Log in to Visito: Login here
  2. Go to the Connect page
  3. Under Facebook Messenger, click Connect
  4. A Meta window will open — make sure you’re logged into the correct Facebook account
  5. Click Reconnect if needed
  6. Select the Facebook Page(s) you want to connect:
    • Choose specific pages or all current and future pages
    • Click Continue
  7. Review and accept permissions, then click Save
Done! Messenger is now connected and your messages will flow into Visito.

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Meta Business Portfolio

To connect your Facebook Page with Visito, it must be part of a Meta Business Portfolio.
Meta requires business assets like Pages and messaging tools to be managed inside a Portfolio. Without it, the connection won’t work.

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How to Set Up or Access Your Meta Business Portfolio

  1. Go to business.facebook.com and log in
  2. If you don’t see a portfolio, either:
    • Create a new one
    • Or request access from the current Page admin

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Checklist Before Connecting:

  • You have admin access to the Facebook Page
  • The Page is already added to a Meta Business Portfolio
  • You have Business Manager permissions under that Portfolio

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How to Invite Team Members

  1. Go to Meta Settings
  2. Click the People tab > + Invite People
  3. Enter their email and choose their access level (Admin, Employee, etc.)
  4. Assign assets like Pages and messaging
  5. Click Send Invitation — they’ll receive an email to join

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Disable Auto-Replies on Facebook

If your Page has automated responses enabled, they may conflict with Visito’s AI.

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How to Turn Off Auto-Replies:

  1. Log into your Facebook account
  2. Click your profile picture > “View All Profiles” > select your Page
  3. Go to your Meta Business Inbox
  4. Click Automations at the top
  5. Scroll to Your Automations
  6. Toggle off any active auto-replies