Requirements
How to Connect Facebook Messenger
- Log in to Visito: Login here
- Go to the Connect page
- Under Facebook Messenger, click Connect
- A Meta window will open — make sure you’re logged into the correct Facebook account
- Click Reconnect if needed
- Select the Facebook Page(s) you want to connect:
- Choose specific pages or all current and future pages
- Click Continue
- Review and accept permissions, then click Save
Done! Messenger is now connected and your messages will flow into Visito.
To connect your Facebook Page with Visito, it must be part of a Meta Business Portfolio.
Meta requires business assets like Pages and messaging tools to be managed inside a Portfolio. Without it, the connection won’t work.
- Go to business.facebook.com and log in
- If you don’t see a portfolio, either:
- Create a new one
- Or request access from the current Page admin
Checklist Before Connecting:
- You have admin access to the Facebook Page
- The Page is already added to a Meta Business Portfolio
- You have Business Manager permissions under that Portfolio
How to Invite Team Members
- Go to Meta Settings
- Click the People tab > + Invite People
- Enter their email and choose their access level (Admin, Employee, etc.)
- Assign assets like Pages and messaging
- Click Send Invitation — they’ll receive an email to join
Disable Auto-Replies on Facebook
If your Page has automated responses enabled, they may conflict with Visito’s AI.
How to Turn Off Auto-Replies:
- Log into your Facebook account
- Click your profile picture > “View All Profiles” > select your Page
- Go to your Meta Business Inbox
- Click Automations at the top
- Scroll to Your Automations
- Toggle off any active auto-replies