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Requirements

  1. A Facebook account with access to a Meta Business Portfolio
  2. A phone number that:
    • Is not currently active on another WhatsApp account, or
    • Has a backup SIM to free up the main number
Once your number is connected, you can no longer use WhatsApp Personal or Business App.

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Is your number already in use on WhatsApp?

You have 2 options: Option 1 – Delete your WhatsApp account:
  • Go to WhatsApp → Settings > Account > Delete My Account
  • Then proceed with the connection process in Visito
Option 2 – Use a backup SIM (recommended):
  1. Get a second SIM (backup)
  2. Optional: Back up your chat history
  3. In WhatsApp: Settings > Account > Change Number
  4. Enter your current and new number
  5. Verify the new one → your original number is now free for Visito

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How to connect your number to Visito

  1. Log in to your Visito account
  2. Go to the Connect page and select: WhatsApp > Connect
  3. From Visito, log into your Facebook account (must have access to your Meta Business Portfolio)
  4. Follow the steps in Meta’s flow:
    • Select your Business Portfolio
    • Enter your business name, website, and country
    • Create your WhatsApp Business Account
    • Add the phone number you want to connect Important: Do NOT use the free number provided by Meta. You must use a real number that you own and have access to.
    • Verify your number via SMS or phone call

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Add a payment method in Meta

This step is required to send outbound messages via Visito using the WhatsApp API.

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How to add your payment method:

  1. Go to Billing & Payments
  2. Click on Add payment method
  3. Enter your card details and click Next
  4. Add your business info and click Save
  5. Go back to the 3-dot menu and set this method as your Default Payment
🔗 Check country-specific rates (look for the “Utility” template): WhatsApp Pricing – Meta
Meta charges for:
  • Outbound messages sent after 24 hours of last user interaction
  • Automated messages from events (if you use a PMS integration)
  • Brand-new conversations started via the “New Conversation” feature

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Sending new WhatsApp messages

  1. In Visito, click New Conversation
  2. Fill in the required fields:
    • Country and phone number
    • (Optional) Contact name
    • Your message (PDFs and images allowed)

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Avoid Meta message restrictions:

  • Do not use more than 4 consecutive spaces
  • Avoid excessive line breaks
  • Use bold or emojis to structure your message
Good example:
  • Reservation:* 123456 | *Check-in:* 3:00 PM | *Hotel:* Salvia 🌿

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WhatsApp message status indicators

  • ✓ (1 black tick): Message Sent.
  • ✓✓ (2 black ticks): Message Received.
  • ✓✓ (2 blue ticks): Message Read.
  • ✓ (1 red tick): Message failed.

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Possible reasons for delivery failure:

  • More than 24h passed since last user message
  • The number is not linked to a WhatsApp account
  • The contact has no internet connection
Test if a number has WhatsApp: https://wa.me/<country-code><phone-number> Example: wa.me/+521234567890

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How to edit your WhatsApp profile picture

  1. Go to WhatsApp Business Numbers
  2. Make sure you’re in the correct WhatsApp account
  3. Click the tool icon
  4. Select Profile
  5. Click Choose File and upload your image
  6. Scroll down and click Save

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Meta Business Portfolio (Required for WhatsApp and Facebook)

Meta (owner of WhatsApp and Facebook) requires you to manage your channels from a Meta Business Portfolio.

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Checklist before connecting:

  • You must have admin access
  • WhatsApp and Facebook must be linked to your portfolio
  • Facebook login credentials ready

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Don’t see your portfolio?

  • Create a new one or request access from your admin
  • Follow Meta’s official steps to manage your accounts

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👥 How to invite your team to your Meta Business Portfolio

  1. Go to Settings
  2. Click the People tab and then + Invite People
  3. Enter their email and choose access level
  4. Assign specific assets (Pages, WhatsApp numbers, etc.)
  5. Send the invitation