Once connected, the AI will automatically reply to incoming messages across all platforms.Inbox

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Main Features

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1. Escalations

Messages that need human attention appear under the Review filter. Once resolved, mark them as Done to clear your queue.

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2. New WhatsApp Messages

Use New Conversation to start a message with a new contact via WhatsApp.
Outbound messages are only available for WhatsApp and require a Meta payment method.
Meta charges per message sent depending on your country. These messages fall under the “Utility” category in Meta’s pricing. WhatsApp Pricing – Meta

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3. Filters

Quickly organize conversations by type:
  • Review: Needs human response
  • Manual: AI auto-reply is turned off
  • Booking Offered: The AI sent a personalized reservation link (for PMS-integrated hotels)

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4. AI Auto-Reply

The AI replies to messages automatically by default. If you want to take over a conversation, you can disable auto-reply, then re-enable it when you’re done.