Connect
1
Open Channels
In Visito, go to Connections → Channels and confirm the active workspace.
2
Start Instagram authorization
Select Connect Instagram and allow the Meta window to open.
3
Confirm the Meta identity
Verify the signed-in user can manage messaging for the intended Instagram Professional account.
4
Approve access
Review the permissions and continue without removing access required for messaging.
5
Select the Instagram account
Choose the intended account and finish the Meta flow.
6
Return to Visito
Wait for the Channels table to refresh and confirm the Instagram account appears.
7
Assign properties and response state
Assign the correct properties and verify Active and Respond.
Disable conflicting Meta automations
In Meta Business Suite, open Inbox automations for the connected account. Disable greetings, instant replies, or other responses that overlap with Visito.Review Message Controls
In the Instagram app, review Settings and privacy → Messages and story replies → Message controls. Make sure the account accepts the types of message requests you expect Visito to receive.Meta may rename or move settings. Search Instagram settings for Message controls if the labels differ.
Verify the connection
- Send a new direct message from an Instagram account that does not manage the business account.
- Open Conversations in Visito and find the new thread.
- Confirm the correct property context.
- Verify the AI response or send a manual reply.
- Confirm the sender receives one intended response.
If the account is missing
- Close the Meta window and confirm the intended login.
- Verify the Instagram account is Professional.
- Ask an asset owner to review the authorizing user’s access.
- Correct access first, then restart authorization.
Instagram troubleshooting
Review Instagram-specific message and app-access issues.
Shared Meta troubleshooting
Diagnose callbacks, ownership conflicts, degraded health, and response-state problems.