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Channels page with Instagram connection option

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Connect

1

Open Channels

In Visito, go to Connections → Channels and confirm the active workspace.
2

Start Instagram authorization

Select Connect Instagram and allow the Meta window to open.
3

Confirm the Meta identity

Verify the signed-in user can manage messaging for the intended Instagram Professional account.
4

Approve access

Review the permissions and continue without removing access required for messaging.
5

Select the Instagram account

Choose the intended account and finish the Meta flow.
6

Return to Visito

Wait for the Channels table to refresh and confirm the Instagram account appears.
7

Assign businesses and response state

Assign the correct businesses and verify Active and Respond.
If Visito reports that the account belongs to another workspace, find that workspace and disconnect it there before reconnecting.

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Control story responses

Choose whether Visito responds to story mentions and replies to your stories independently. See Instagram story response settings for the upcoming web controls and an example.

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Disable conflicting Meta automations

In Meta Business Suite, open Inbox automations for the connected account. Disable greetings, instant replies, or other responses that overlap with Visito.

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Review Message Controls

In the Instagram app, review Settings and privacy → Messages and story replies → Message controls. Make sure the account accepts the types of message requests you expect Visito to receive.
Meta may rename or move settings. Search Instagram settings for Message controls if the labels differ.

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Verify the connection

  1. Send a new direct message from an Instagram account that does not manage the business account.
  2. Open Conversations in Visito and find the new thread.
  3. Confirm the correct business context.
  4. Verify the AI response or send a manual reply.
  5. Confirm the sender receives one intended response.

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If the account is missing

  • Close the Meta window and confirm the intended login.
  • Verify the Instagram account is Professional.
  • Ask an asset owner to review the authorizing user’s access.
  • Correct access first, then restart authorization.

Instagram troubleshooting

Review Instagram-specific message and app-access issues.

Shared Meta troubleshooting

Diagnose callbacks, ownership conflicts, degraded health, and response-state problems.