How to set up business payments and AI commerce

Open Tools → Commerce. The page has Sales, Items, and Setup tabs.

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Sales

Use Sales to monitor purchases and reservation deposits. Filter by payment state or export the current view. Rows include item or reservation, amount, payment, transfer, review state, paid timestamp, and actions. Open a purchase to review:

• Stripe payment and connected-account identifiers
• Fees, net amount, and provider payout
• Transfer state and errors
• Linked conversation
• Refund information
• Reservation details when the purchase is a deposit

Eligible failed reservation commits show Retry reservation and Refund purchase recovery actions.

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Items

Select Add item to create something the AI can sell. Configure:

• Name, amount, and currency
• Active state
• Global or business scope
• Optional quantity with minimum and maximum
• Custom text, number, email, phone, date, or select fields

Select fields require options. Quantity maximum must be greater than or equal to the minimum.

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Setup

Setup includes:

• Default currency
• Platform fee
• Stripe Connect payout onboarding
• AI reservation checkout
• Per-integration reservation deposit settings for eligible Cloudbeds businesses

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AI reservation checkout

When enabled for an eligible Cloudbeds integration, the assistant:

1. Finds availability.
2. Prices the selected room and allocated customers.
3. Confirms the selection and collects customer details.
4. Creates a Stripe Checkout link for the configured deposit.

Provider transfer is held until the reservation is created successfully.