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Use this setup only when the phone number is not registered with personal WhatsApp or WhatsApp Business App.

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What changes

  • The number is managed as a WhatsApp Business Platform number through Visito.
  • The WhatsApp Business App does not remain the operating inbox for this number.
  • Operators manage conversations in Visito web or mobile.
  • Meta owns verification and business-profile approval states.

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Before you start

  • You control the phone number.
  • It can receive an SMS or phone-call verification code.
  • It is not registered with any WhatsApp account.
  • You can sign in with the intended Meta identity.
  • You know which Business Portfolio and WhatsApp Business Account should own it.
  • Your business profile and public website are complete and current.
  • The active Visito workspace is correct.
Removing a number from an existing WhatsApp account can affect live messaging and history. Confirm the migration plan before changing a number that customers already use.

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Connect

1

Open WhatsApp setup

In Visito, open Connections → Channels and select Connect WhatsApp.Channels page with WhatsApp connection option
2

Authorize with Meta

Sign in with the Meta identity that should manage the WhatsApp assets. Select or create the intended Business Portfolio.
Sign in to MetaContinue Meta authorizationSelect a Business Portfolio
3

Choose a new phone number

Select the option to start with a new WhatsApp phone number.Choose a new WhatsApp phone number
4

Create or select the business assets

Select or create the WhatsApp Business Account and business profile that should own the number.
Create or select WhatsApp Business AccountConfigure the WhatsApp business profile
5

Verify the number

Enter the number, choose SMS or phone-call verification, and enter the code sent by Meta.
Enter the WhatsApp phone numberEnter the verification code
6

Return to Visito

Finish the Meta flow and wait for the Channels table to refresh.
7

Assign properties

Assign the correct properties and confirm Active and Respond.

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Verify the connection

  1. Send a new WhatsApp message to the connected number from another phone.
  2. Open Conversations and find the sender.
  3. Confirm the expected property context.
  4. Verify the AI response or send a manual reply.
  5. Confirm delivery on the customer’s phone.

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If setup fails

  • If verification does not arrive, confirm the country code, number, and ability to receive the selected method.
  • If Meta rejects the number as already registered, return to the WhatsApp setup decision.
  • If no business asset appears, confirm the Meta login and Business Portfolio access.
  • If the callback finishes without a channel, refresh once and restart the flow.

Meta troubleshooting

Follow symptom-based recovery steps without unnecessarily removing business assets.