Choose a WhatsApp setup

Select the matching path

Current state	Setup	What it means
The number is not registered with WhatsApp	Connect a new number	The number becomes a dedicated WhatsApp Business Platform number managed through Visito
The number is active in WhatsApp Business App	Connect with coexistence	Keep using the Business App while eligible messages also flow through Visito
The number is active in personal WhatsApp	Not directly supported	Move it to WhatsApp Business App before coexistence, or use another unregistered number
The number uses another API provider	Migration review required	Confirm current ownership and migration requirements before starting

Do not select the new-number path for a number that is still registered with personal WhatsApp or WhatsApp Business App.

Compare the two supported setups

	New number	Existing Business App number
Existing customer number	No	Yes
Continue using WhatsApp Business App	No	Yes
Verification	SMS or phone call	In-app coexistence and QR flow
Message-history choice	Not applicable	Offered during eligible onboarding
Best for	Dedicated automated operations	Businesses already serving guests in the Business App

Before opening Meta

Confirm the active Visito workspace.

Know which properties will use the number.

Use the Meta identity that controls the intended business assets.

Have the phone or verification method available.

Complete your business profile and public website information.

Allow browser popups and redirects.

Complete the Meta readiness checklist

Verify the workspace, browser, Meta identity, number state, and recovery owner.

Verify after connecting

Confirm the number appears in Connections → Channels.

Finish any pending coexistence activation.

Assign the correct properties.

Verify Active and Respond.

Send a new inbound WhatsApp message.

Confirm the conversation appears and receives one intended response.

Recover from missing assets, incomplete callbacks, pending activation, or message-flow issues.