Before you start
- Confirm the account is Professional, not Personal.
- Confirm you can sign in to the intended Instagram and Meta identities.
- Verify the authorizing Meta user can manage messaging for the account.
- Review Instagram Message Controls for messages from people you do not follow.
- Identify greetings or instant replies that could duplicate Visito responses.
- Confirm the active Visito workspace and intended properties.
- Allow popups and redirects in the browser.
If the intended Instagram account does not appear in Meta’s asset picker, the problem is usually the signed-in Meta identity, account type, or asset access.
What changes
After connection:- New eligible Instagram messages appear in Visito Conversations.
- Operators can work from Visito.
- The AI responds only when the channel is active, Respond is enabled, and its property assignment is correct.
- Existing Meta automations can still run, so disable overlapping responses before testing.
Connect Instagram
Complete authorization, property assignment, and the inbound-message test.
Meta readiness checklist
Review shared browser, identity, access, and recovery prerequisites.