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Visito connects an Instagram Professional account through Meta authorization.

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Before you start

  • Confirm the account is Professional, not Personal.
  • Confirm you can sign in to the intended Instagram and Meta identities.
  • Verify the authorizing Meta user can manage messaging for the account.
  • Review Instagram Message Controls for messages from people you do not follow.
  • Identify greetings or instant replies that could duplicate Visito responses.
  • Confirm the active Visito workspace and intended businesses.
  • Allow popups and redirects in the browser.
If the intended Instagram account does not appear in Meta’s asset picker, the problem is usually the signed-in Meta identity, account type, or asset access.

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What changes

After connection:
  • New eligible Instagram messages appear in Visito Conversations.
  • Operators can work from Visito.
  • The AI responds only when the channel is active, Respond is enabled, and its business assignment is correct.
  • Existing Meta automations can still run, so disable overlapping responses before testing.
Learn how the upcoming story response settings let you control story mentions and replies separately.

Connect Instagram

Complete authorization, business assignment, and the inbound-message test.

Meta readiness checklist

Review shared browser, identity, access, and recovery prerequisites.