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New accounts start with a guided setup. Visito reads your public hotel website, creates a draft knowledge base, and walks you through the decisions needed for a useful first agent.

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Before you begin

Have these ready:
  • Your hotel’s public website URL
  • The property name you want guests to see
  • Your preferred agent name, tone, and message length
  • Your booking-system login if you plan to connect it now
  • Several real guest questions for testing
Use the hotel’s official public website. Review every imported detail before launch; website copy can be incomplete, outdated, or written for marketing rather than guest support.

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1. Start with your website

From the sign-in screen, select Create account. Enter the public hotel website and select Build my agent. Start a new Visito workspace from a hotel website Create the operator account that will administer the new workspace with email and password or Continue with Google. Use a shared operational address only if your team has an approved ownership and password-management process. Create the operator account during onboarding

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2. Review imported knowledge

Visito proposes a property name and knowledge sections based on the website. Review imported hotel details and knowledge Before continuing:
  • Correct the property name.
  • Remove marketing language that does not answer a guest question.
  • Add missing operational facts such as check-in, check-out, parking, breakfast, pet, cancellation, and contact policies.
  • Keep one subject per section so the agent can retrieve the right answer.
  • Do not invent an answer when the policy is unknown. Add an approved handoff path instead.
See Knowledge Base best practices for examples.

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3. Choose the agent’s tone

Choose whether the agent introduces itself by name, then select a starting style and message length. The preview updates as you make changes. Choose an agent name, tone, and message length Start with Balanced and Default if your team has no existing voice guide. After onboarding, use Personalization for custom instructions, language rules, required disclaimers, and brand-specific phrasing. See Custom instructions best practices for patterns and examples.

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4. Connect a booking system

Connect a supported booking system if you want the agent to use live availability and rates. You can also select Skip for now and connect it later from Integrations. Connect a booking system during onboarding
Skipping is safer when you do not have the correct administrator credentials or when a property mapping still needs to be confirmed. Finish the agent setup, then ask the integration owner to connect and test the system.

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5. Preview with real questions

The Preview step creates a temporary chat where you can test the draft before launch. Test the onboarding agent preview Test at least:
  1. A common factual question with a known answer.
  2. A policy question with conditions or exceptions.
  3. A question the website does not answer.
  4. A booking or availability question if an integration is connected.
  5. A request that should escalate to a person.
An honest “I don’t have that information” response is better than a confident guess. Add the missing fact to Knowledge Base, or configure a handoff rule, and test again.

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6. Launch and continue setup

Select Launch your agent when the draft behaves as expected. Visito then shows the available activation options for your workspace. After activation:
  • Open Knowledge Base and confirm the imported sources.
  • Open Personalization and refine instructions.
  • Open Handoff Rules and define team availability and escalation paths.
  • Connect and test at least one guest channel.
  • Run the testing and go-live checklist.
Pricing and activation options are shown in the product because they can change. Review the current options during launch.