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Open Tools → Customer Engagement to configure reservation lifecycle messaging. Customer Engagement events

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Master switch

Turn on Enable customer engagement automations to allow enabled events to run for active integrations.

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Events

Supported events include:
  • Booking Confirmed
  • Pre Check-in
  • Post Checkout Review
The Events table shows attached integrations, event state, recent send results, health, and actions. Open an event to review:
  • Activation state
  • Attached integrations
  • Sender readiness
  • Message preview
  • Meta template state
  • Review URL configuration when applicable

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WhatsApp Senders

Map connected WhatsApp senders to eligible reservation integrations. Resolve missing or ambiguous sender assignments here.

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Send Log

Review lifecycle message attempts. Filter by integration, message type, outcome, or reservation ID. Each row can include event, reservation, sender, outcome, reason, and linked conversation.

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Reservations

Search and filter mirrored reservations from connected providers. Open a reservation for stay, customer, provider, and lifecycle details.

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Sync Activity

Review reservation synchronization receipts, duration, counters, freshness, and errors.
When a message does not send, check the master switch, event switch, active integration, WhatsApp sender mapping, customer phone number, and Meta template state.
Eligible reservation lifecycle events consume credits when processed for outbound delivery. See how Visito credits work and review category totals in Billing & Usage.