Skip to main content
Use this flow to connect Facebook Page messages to the active Visito workspace. Channels page with Messenger connection option

​
Before you start

Confirm that:
  • You are signed in to the correct Visito workspace.
  • The Facebook Page is active and messaging is enabled.
  • Your Meta user can manage messages for the Page.
  • You know which Pages belong to this workspace.
  • Conflicting Page Inbox automations can be disabled before testing.
If you cannot see or manage the intended Page, ask a person with full control to review your Facebook Page access.

​
Connect

1

Open Channels

In Visito, go to Connections → Channels.
2

Start Messenger authorization

Select Connect Messenger and allow the Meta window to open.
3

Use the correct Meta identity

Confirm the signed-in Facebook user has messaging access to the intended Pages.
4

Approve access

Review the requested permissions and continue.
5

Select Pages

Choose one or more eligible Facebook Pages, then confirm the selection.
6

Return to Visito

Wait for the Channels table to refresh and confirm each selected Page appears.
7

Assign and activate

Assign the correct properties and verify Active and Respond.

​
Disable conflicting automations

In Meta Business Suite, open the Page’s Inbox automations. Disable greetings, instant replies, or other responses that should not run alongside Visito.

​
Verify the connection

  1. Send a new message to the Facebook Page from a separate personal account.
  2. Open Conversations in Visito and find the new thread.
  3. Confirm the correct property context.
  4. Verify the AI response or send a manual operator reply.
  5. Confirm the customer receives only one response.

​
If the Page is missing

  • Confirm the Meta window used the intended Facebook login.
  • Review the user’s Page access and messaging permissions.
  • Confirm Page messaging is enabled.
  • Close the authorization window and restart after access is corrected.

Meta readiness checklist

Verify browser, login, asset, and workspace prerequisites.

Troubleshoot Messenger

Diagnose missing Pages, incomplete callbacks, and message-flow problems.