Open Agent → Assets to manage customer-shareable media.
Knowledge versus Assets
- Knowledge Base files are read as information for the AI.
- Assets are approved files the AI may send or link in a customer conversation.
Use Assets for menus, brochures, maps, room images, policies, and other collateral that should be shared directly.
Upload an asset
- Select Upload asset.
- Choose a supported image or document.
- Add the title and any required metadata.
- Choose whether it applies to all properties or one property.
- Save and wait for validation to complete.
Folders
Select New folder to organize related assets. Use clear customer-facing names so operators can find the correct file quickly.
Table fields
The Assets table shows:
- Title and file name
- Property scope
- Validation state
- Active status
- Last update
- Row actions
Activate and scope
Turn an asset off to stop the AI from using it without deleting it. Change property scope when an asset should only be available for a specific property.
Use descriptive titles such as “Pool menu – Summer 2026” instead of generic file names.
