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Visito connects WhatsApp, Instagram, and Messenger through Meta authorization. Most connection problems happen when the wrong Meta identity is used, an asset is owned elsewhere, or a channel-specific prerequisite is incomplete. Channels page with Meta connection options

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Choose your path

A personal WhatsApp account cannot be connected directly. Move it to the WhatsApp Business App before using coexistence, or use a different unregistered number.

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The shared connection flow

1

Prepare the Meta assets

Confirm the account, Page, phone number, or Business Portfolio and the Meta user who can authorize it.
2

Confirm the Visito workspace

Open Connections → Channels and verify the active workspace before starting.
3

Authorize with Meta

Allow the Meta window to open, sign in with the intended identity, and approve the requested access.
4

Select the assets

Choose the phone number, Instagram account, or Facebook Page that belongs to this workspace.
5

Return to Visito

Complete the callback and wait for the Channels table to refresh.
6

Verify the channel

Confirm health, property assignments, Active, and Respond, then send an inbound test message.

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Know which identity you are using

Meta may show several identities during setup:
  • Your personal Facebook login
  • A Business Portfolio
  • A WhatsApp Business Account and phone number
  • An Instagram Professional account
  • One or more Facebook Pages
Signing in successfully does not guarantee that the selected Meta user can authorize every asset. Confirm access before troubleshooting Visito.

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What success looks like

The connection is complete when:
  • The expected channel appears in Connections → Channels.
  • The channel is not degraded or waiting for another setup step.
  • The correct properties are assigned.
  • Active and Respond match your launch plan.
  • A real inbound message creates or updates a conversation.
  • The AI or an operator can send an eligible reply.

Prepare for Meta authorization

Complete the channel-specific readiness checklist.

Troubleshoot a connection

Find the symptom and follow the safest recovery path.