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Open Connections → Channels → Configure Webchat, then select the Configure tab. Webchat widget settings

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Launcher action

Choose what happens when a visitor selects the launcher:
  • Open webchat - opens the Visito chat experience.
  • Open external channel - redirects to an active WhatsApp, Instagram, or Messenger target.
An external target is required when that action is selected.

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Style

Configure:
  • Theme color
  • Side: Left, Middle, or Right
  • Size preset: Small, Medium, or Large
  • Bottom offset
  • Optional launcher label and label text
  • Header title
The launcher preview updates as you work.

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Starter prompts

Turn starter prompts off or use AI-generated quick-start buttons based on active knowledge, instructions, and tools.

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Prechat fields

Turn prechat fields on to request customer details before the first message. Available fields include name, email, and phone. Choose whether all selected fields or any selected field is required.

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Save and publish

Select Save widget. Installed widgets fetch visual configuration at runtime, so you do not need to replace the script after ordinary style changes.
Launcher label text is required when the launcher label is enabled.