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Use Channels → Web Chat → Configure (gear icon) to control how the bubble behaves on your website.

Bubble action

In Bubble action, choose what happens when a user clicks the bubble:
  • Website chat: opens the embedded Visito web chat.
  • WhatsApp: opens https://wa.me/<number> for the selected connected WhatsApp number.
If you do not have an active WhatsApp connection, only Website chat is available.

Bubble color

Use Bubble color to set the color of the embedded bubble.
  • Default color: #007A61
  • Applies to all websites using the same Web Chat API key

Save changes

Click Save at the bottom of the configuration section to apply all updates at once:
  • bubble action target
  • selected WhatsApp number (if applicable)
  • bubble color

Verify on your website

  1. Open your site where the embed script is installed.
  2. Refresh the page.
  3. Click the bubble and confirm it opens Website chat or redirects to the selected WhatsApp number.